Shipping is calculated on the merchandise subtotal after discounts and before taxes. All parcels ship insured at no extra charge, so a lost or damaged shipment is covered by us rather than by you. There is no separate express upgrade at checkout - if you need your jersey by a specific date, contact support before ordering so we can confirm whether it is achievable.

• Orders are processed Monday to Friday, excluding public holidays.
• Standard packing takes 1-3 business days. Customised and made-to-order jerseys take longer because each one is printed individually.
• Orders placed on a weekend or holiday begin processing on the next business day.
• You will receive a shipping confirmation with tracking details as soon as the label is created.

Processing time and transit time are counted separately. An order taking 2 business days to pack plus 7-15 business days in transit arrives in roughly 9-17 business days in total.

These windows are estimates based on typical carrier performance, not guarantees. Peak periods - Black Friday, Christmas, and major championship runs - can add several days. If your parcel passes the outside of its window, contact support and we will chase the carrier for you.

• A shipping confirmation email is sent the moment your label is created.
• Tracking can take 24-72 hours to show movement while the parcel clears export scanning.
• You can also check status yourself on our Order Tracking page.
• If tracking has not moved for more than 7 days, tell us and we will open an investigation with the carrier.

International shipments may be subject to customs duties, import taxes or handling fees once they reach the destination country. These charges are set by your local customs authority and are the responsibility of the recipient unless stated otherwise at checkout. TeamProKit has no control over these charges and cannot predict what they will be.

We declare the merchandise value accurately on every customs form. We cannot mark parcels as gifts or under-declare their value - doing so is illegal and puts your shipment at risk of seizure.

• Damaged on arrival: photograph the outer box and the jersey, then email support within 7 days. We arrange a replacement at our cost.
• Lost in transit: if tracking stalls beyond 30 days, we treat the parcel as lost and send a replacement or refund - your choice.
• Returned to sender: parcels refused or uncollected come back to us; we can resend once the revised address is confirmed (re-shipping cost may apply).
• Wrong address supplied: contact us immediately. Once dispatched we cannot redirect the parcel, though most carriers allow a hold-at-depot request.

Address corrections and item changes are free up to the moment your label is created - usually within a few hours of ordering, and always within the 1-3 business day processing window. Email support with your order number as early as possible; once a parcel is in the carrier network we cannot change its destination.