FAQ
FREQUENTLY ASKED QUESTIONS
Everything you need to know about sizing, shipping, returns, custom jerseys and caring for your kit - answered in one place. Can't find it here? Copy our support email at the bottom and we will reply within 24 business hours.
Free insured shipping kicks in at $57.00, orders pack in 1-3 business days, and standard delivery runs 7-15 business days. Most items can be returned within 30 days; custom jerseys are final sale unless defective. Still stuck? Scroll to your topic below.
Sizing, shipping, returns, custom, payment, tracking, customs, stock, versions and care.
Insured standard shipping is free automatically at checkout - no code required.
Our care team answers every email within one business day, Monday to Friday.
1. Sizing & Fit
NFL/NBA loose, soccer slim, kids and womenWhat size should I pick for NFL and NBA jerseys?
NFL and NBA jerseys use an authentic, relaxed cut - they are intentionally loose so they fit over pads and layers. Most fans size down one for a snug everyday look, or stay true-to-size for the official on-court fit. Check the size chart on each product page before ordering.
Do soccer jerseys run small?
Yes. Soccer (football) jerseys are cut slim and athletic, and they are designed to sit close to the body. If you are between sizes or prefer a looser feel, go one size up. Our size guide lists the exact chest and length measurements for every template.
Are kids and women's sizes different from men's?
They are. Kids' jerseys are scaled down in both width and length, while women's cuts taper at the waist and are shorter in the body. Boys' and girls' sizes follow the same youth scale. Always use the product-page size chart rather than assuming your t-shirt size transfers across.
2. Shipping & Delivery
Rates, transit and free-shipping thresholdHow much does shipping cost?
Insured standard shipping is $7.00 on orders under $37.00, $5.00 on orders between $37.00 and $56.99, and free on orders of $57.00 or more. All parcels ship insured at no extra charge.
How long does delivery take?
Orders are packed in 1-3 business days, then standard insured transit takes a further 7-15 business days depending on destination. Most customers receive their order within 9-17 business days in total.
Do you offer free shipping?
Yes - any order of $57.00 or more ships free with insured standard delivery. The discount is applied automatically at checkout, no code needed.
3. Returns & Exchanges
30-day window and how to start oneWhat is your returns window?
You can return or exchange unworn items within 30 days of delivery. The jersey must keep its original tags and be in resellable condition. Full steps are on our Returns & Exchanges page.
How do I start a return?
Email support with your order number and the reason, and we will issue a return label where available or confirm the address to send the parcel to. Refunds are processed within 3-5 business days of us receiving the item, after the 7-15 business day return transit from overseas.
4. Custom Jerseys
Production time and return eligibilityCan I return a customised jersey?
Custom and made-to-order jerseys with your name, number or artwork are final sale and cannot be returned unless they arrive defective or misprinted. Please double-check spelling and sizing before you order - our Custom Jersey page explains the proof step.
How long do custom jerseys take to ship?
Because each custom jersey is printed individually, production adds about 5-7 business days on top of the standard 1-3 day packing window. Total time to dispatch is roughly 6-10 business days before the 7-15 day transit begins.
5. Payment & Checkout
Accepted methods and order securityWhat payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and major regional wallets at checkout. All payments are processed through a PCI-compliant gateway - we never store your full card number.
Is my payment information safe?
Yes. Checkout runs over an encrypted HTTPS connection and card data is tokenised by our payment processor. TeamProKit only receives the order total and a confirmation, never your raw card details.
6. Tracking Your Order
When the number appears and where to lookWhen will I get a tracking number?
A shipping confirmation with your tracking number is sent the moment your label is created, usually within 24-72 hours of dispatch. It can take that long to show its first scan while the parcel clears export.
Where can I track my order?
You can follow the link in your shipping email, or open our Order Tracking page and enter your order number. Both show the same carrier events.
7. Customs & Duties
Import charges are paid by the recipientWill I have to pay customs or import duty?
International orders may attract customs duties or import taxes when they enter your country. These are set by your local authority and are payable by the recipient. TeamProKit has no control over them and cannot mark parcels as gifts.
8. Stock & Pre-order
In-stock vs pre-order timelinesWhat is the difference between in-stock and pre-order?
In-stock items ship within the normal 1-3 business day window. Pre-order items are listed with an estimated dispatch date on the product page and are sent as soon as the new batch arrives - usually within 2-3 weeks. You are charged at checkout and can cancel a pre-order for a full refund any time before it ships.
9. Match & Fan Version
On-field vs replica differencesWhat is the difference between match (on-field) and fan (replica) versions?
The match version is the authentic on-field jersey: heat-applied crest and lettering, upgraded breathable fabric, and a slimmer athletic fit. The fan version is the replica: screen-printed details, lighter mesh, and a more relaxed cut at a lower price. Both carry the same club colours and design.
10. Care & Washing
Keep your jersey looking newHow should I wash my jersey?
Turn it inside out, wash cold on a gentle cycle with like colours, and never use fabric softener or bleach - they break down the printed names and numbers. Hang to dry; do not tumble dry or iron directly over the crest or lettering. Following this keeps the print intact for years.
STILL HAVE A QUESTION?
Copy our support email and send us your order number and question - we reply within 24 business hours, Monday to Friday.