When will my tracking number arrive?

Your tracking number is emailed the moment your shipping label is created, usually within 24-72 hours of dispatch. It can take that long to show its first scan while the parcel clears export.

Why does my tracking show no movement?

Tracking often stays silent for 24-72 hours before the first scan, and again between countries during customs. If there is no update for 7 days or more, email support and we will open a carrier investigation.

Can I change the delivery address after shipping?

Once the parcel is in the carrier network we cannot redirect it, though many carriers allow a hold-at-depot or redelivery request. Contact us as soon as possible and we will try the carrier's options.

What if my jersey never arrives?

If tracking shows delivered but you have nothing, check with neighbours and your local depot first. If it is genuinely lost after 30 days, we send a replacement or refund - your choice - at no cost to you.

Who pays customs or import duty?

International orders may attract duties or import taxes on entry. These are set by your local authority and are payable by the recipient; TeamProKit cannot mark parcels as gifts or under-declare value.

Order Tracking

TEAMPROKIT SHIPMENT TRACKER

ORDER TRACKING

Find your tracking number, understand every carrier status, and know exactly what to do if a parcel goes quiet or goes missing. Everything below applies to the email link we sent you at dispatch.

QUICK ANSWER

Your tracking number arrives by email within 24-72 hours of dispatch and also shows on this page. Standard insured transit is 7-15 business days. If tracking has not moved for 7 days, email support and we open a carrier investigation.

TRACKING EMAIL

WITHIN 24-72 HOURS

Sent the moment your label is created, with a live link to the carrier.

CARRIERS

GLOBAL PARTNERS

Insured standard networks chosen per destination for reliable door-to-door tracking.

INVESTIGATION

AFTER 7-DAY STALL

Support opens a carrier case the moment tracking has been silent for a week.

1. WHEN YOU GET YOUR TRACKING NUMBER

The moment a label is created, not the moment you order

A shipping confirmation with your tracking number is sent as soon as the carrier label is generated.
For in-stock items this is usually within 24-72 hours of dispatch, after the 1-3 business day packing window.
Custom and pre-order jerseys get their number only once production finishes and the parcel is handed over.
The email contains a one-click link straight to the carrier's tracking page - no copy-paste needed.

2. WHERE TO TRACK

Two ways to see the same live events

You have two equal sources for the same scan data:

The link in your shipping email - opens the carrier's tracking page directly.
This Order Tracking page - paste your order number in the email link or use the lookup we sent you; the events mirror the carrier exactly.

Both views pull from the same carrier feed, so if one lags by a few hours the other will too - that delay is the carrier scanning, not a sync problem.

3. OUR CARRIERS

Who physically moves your parcel

We use insured standard networks selected per destination. The final-mile carrier may differ from the one that flies your parcel internationally - that is normal and the tracking number stays the same across the hand-off.

Leg	Typical Carrier Type	Tracking
Origin pick-up & export	Regional postal / express partner	Full
International line-haul	Global insured freight network	Full
Destination final mile	Local postal service or courier	Full

4. WHAT EACH STATUS MEANS

Decoding the carrier scan events

Status	What it means	What you should do
Label created	We printed the label; parcel not yet scanned by carrier	Wait - first scan can take 24-72h
In transit	Parcelf is moving between facilities	Nothing - this is normal progress
Arrived at destination country	Cleared or entering customs	Allow extra days for customs
Out for delivery	On the final-mile vehicle today	Watch for the courier
Delivered	Marked received by carrier	Check doorstep / depot if you don't see it
Exception	Delay: weather, customs hold, wrong address	Email support with your order number

5. NO UPDATES FOR A WHILE

When tracking goes quiet

First 24-72 hours silent: normal - the parcel is clearing export scanning before its first event appears.
Silent between countries: also normal during customs and line-haul hand-off; allow a few extra days.
No movement for 7+ days: email support with your order number - we open a formal carrier investigation.
Marked delivered but not received: check neighbours and your local depot, then tell us within 7 days so we can claim.

6. NOT RECEIVED / WRONG ADDRESS

Delivery problems, solved

Wrong address at checkout: tell us before dispatch and we fix it free. Once in the carrier network we cannot redirect, but most carriers allow a hold-at-depot request.
Lost in transit: if tracking stalls beyond 30 days we treat it as lost and send a replacement or refund - your choice.
Returned to sender: refused or uncollected parcels come back to us; we resend once the corrected address is confirmed (re-shipping cost may apply).
Damaged on arrival: photograph the box and jersey, email within 7 days, and we replace at our cost.

7. INTERNATIONAL DELIVERY TIMES

Business days in transit after dispatch, by region

Destination	Estimated Transit	Notes
United States	7-15 business days	Contiguous states; AK/HI may take longer
Canada	7-15 business days	Remote territories may take longer
United Kingdom	7-15 business days	Tracking provided on dispatch
European Union	7-15 business days	Customs clearance may add time
Australia & New Zealand	7-15 business days	Standard insured service
Rest of world	10-20 business days	Longer routes and customs clearance

PARCEL GOING QUIET?

Copy our support email with your order number and the last status you saw - we will open a carrier investigation for you within 24 business hours.