Contact Us
CONTACT US
Whether you are chasing a delivery, planning a 50-jersey squad order, or just want to know if we carry your team, this is the fastest way to reach a real person at TeamProKit. We answer every message from a football-loving human - no bots, no dead ends.
Email TeamProKitCare@outlook.com and we reply within 24 business hours. Our team works on GMT+8 with a Chinese crew that serves you in fluent English. For bulk or custom jerseys, jump straight to the dedicated forms below.
Every email gets a real reply from a support team member, Monday to Friday.
A Chinese-based team serving EU and US fans in clear, friendly English.
Email keeps a written record of your order; social media is best for quick photos.
1. SUPPORT EMAIL
The one address that reaches a real humanTeamProKitCare@outlook.com
Tap the button above to copy our support address straight to your clipboard. Email is the fastest and most reliable way to reach us - it keeps a clean record of your order number, photos, and any special requests in one thread.
2. RESPONSE TIME
How fast we reply to your message- We answer every email within 24 business hours (Monday to Friday, GMT+8).
- Most replies land within a few hours during our working day - usually while you sleep in the US or EU.
- Weekend and public-holiday messages are picked up on the next business day.
- Order-specific questions get priority when you include your order number in the subject.
3. SERVICE TIMEZONE
When our team is at the deskTeamProKit runs on GMT+8. Our support crew is based in China but serves fans across the United States and Europe in fluent, friendly English - so you can message in your own words and get a clear answer back. Because of the time difference, your email often lands overnight with us and you wake up to a reply.
Best window for a same-day reply: send before 16:00 GMT+8 (that is early morning US Eastern / late evening Central Europe) and we will get back to you the same business day.
4. CONTACT CHANNELS
Every way to reach TeamProKit| Channel | Best For | Typical Reply |
|---|---|---|
| Email (TeamProKitCare@outlook.com) | All support & order questions | Within 24 business hours |
| Instagram / Facebook DM | Quick questions, restock pics, fit photos | 1-2 business days |
| Wholesale & Bulk form | Team / squad orders of 10+ | Within 48 hours |
| Custom Jersey form | Name, number, patch requests | Within 48 hours |
Email stays our preferred channel because it keeps your order number, screenshots, and requests in one searchable thread. Social media is great for a quick photo or a restock alert, but we may ask you to continue by email for anything order-related.
5. PRE-SALE & AFTER-SALE
Who to contact before and after you order| You Need | Contact | What To Include |
|---|---|---|
| Size or fit advice | Email support | Player, league, and your measurements |
| Order status / tracking | Email support | Your order number |
| Change address or items | Email support | Order number + corrected details |
| Return / exchange | Returns & Exchanges page | Order number + reason |
| Damaged / lost parcel | Email support | Photos + order number |
For returns and exchanges, start on our Returns & Exchanges page so the request is logged correctly, then email us the reference. For anything already shipped, email support with your order number so we can open a carrier case.
6. BULK & CUSTOM INQUIRIES
Team orders and personalised jerseysOrdering for a squad, a bar, or a fan group? Want a jersey with your own name and number, or a patch your shop does not list? Both have dedicated entry points so your request reaches the right team instead of sitting in the general inbox:
- Team & bulk orders (10+): use our Wholesale & Bulk page for tiered pricing and faster handling.
- Custom name / number / patch: start on our Custom Jersey page and tell us the details.
- Just exploring? Email TeamProKitCare@outlook.com with your idea and we will point you to the right form.
Bulk and custom requests are answered within 48 hours with a clear quote and timeline - no obligation until you confirm.
7. CONTACT FAQ
The questions fans ask us most - tap a jump link for the full section| Your Question | Quick Answer | Jump To |
|---|---|---|
| How fast do you reply? | Within 24 business hours, Monday to Friday (GMT+8). | 2. Response Time |
| What timezone are you in? | We run on GMT+8 with a Chinese team serving US and EU fans in English. | 3. Service Timezone |
| Which email do I use? | Always TeamProKitCare@outlook.com - it reaches a real person. | 1. Support Email |
| I want to cancel or return an order | Email support with your order number, or open a request on Returns & Exchanges. | 5. Pre-Sale & After-Sale |
| I need 50 jerseys for my team | Use the Wholesale & Bulk form for team pricing and faster handling. | 6. Bulk & Custom |
| Can I get a custom name and number? | Yes - start on the Custom Jersey page and share the details. | 6. Bulk & Custom |
| My tracking has not moved | Email support with your order number; we open a carrier investigation. | 5. Pre-Sale & After-Sale |
| Do you ship to my country? | We ship worldwide insured. See the Shipping Policy for transit windows. | Shipping Policy |
STILL HAVE A QUESTION?
Copy our support email and drop us a line - a real football fan on our team will reply within 24 business hours. No bots, no dead ends.